Help

Questions, answered.

Everything about the drink, subscriptions, delivery and returns. Still stuck? Email hello@drinkxalt.com and a real person replies.

FAQ

The drink

What is XALT?

A daily electrolyte drink mix. One sachet in 500 ml of cold water gives you sodium, potassium, magnesium and calcium, with vitamins B6 and B12, coconut water powder and pink Himalayan salt. Zero added sugar, no caffeine, and a flavour you look forward to.

What is in one sachet?

Sodium 500 mg, potassium 300 mg, magnesium 100 mg, calcium 50 mg, plus vitamins B6 and B12.

Full ingredients: coconut water powder, sodium citrate, potassium citrate, magnesium citrate, calcium citrate, citric acid, natural flavouring, stevia leaf extract, pink Himalayan salt, vitamins B6 and B12, natural beetroot powder. Allergen: contains coconut.

Does it have sugar?

No added sugar: 0 g per sachet. It is sweetened with stevia leaf extract.

How do I make it?

Tear a sachet, pour it into 500 ml of cold water, shake or stir. Best served cold.

When should I drink it, and how many a day?

Any time your day asks more of you: the morning, a hot commute, before or after a workout, a long afternoon. We recommend 1 to 2 sachets a day, alongside plain water and proper meals.

Is XALT right for everyone?

XALT is made for healthy adults. If you are pregnant or breastfeeding, on a low-sodium diet, have a kidney or heart condition, or take regular medication, check with your doctor first. XALT is a food product, not a medicine.

Is it vegan?

Yes. XALT is vegan friendly, non-GMO, third-party lab tested and made in a GMP-certified facility.

How long does a box last, and how do I store it?

A box has 21 sachets: three weeks at one a day. Keep it in a cool, dry place out of direct sun. The best-before date is printed on every box.

Subscriptions

How does subscribe and save work?

Choose your flavours and how often (every 3, 4 or 6 weeks). Your first delivery is 15% off (25% on 3 boxes). From your 2nd delivery every box is 25% off (35% on 3 boxes), shipping is free on every delivery, and gifts arrive along the way: a XALT Squeezy Bottle on delivery 2, a XALT Bandana on delivery 4 and a surprise gift on delivery 6. Subscribers also get XALT Exclusive: event invites and first access to new products.

When am I charged?

Today for your first delivery, then automatically on each delivery date. Your account shows the next date and amount.

Can I pause, change flavours or change how often?

Yes, from your account: pause for one delivery, swap flavours or change the gap between deliveries. Changes are confirmed by email.

How do I cancel?

Email hello@drinkxalt.com with your order number. There is no lock-in. Nothing is charged after the delivery you have already paid for.

Orders and delivery

Where do you deliver?

Anywhere in Malaysia. Self pickup is also available at XALT events.

How much is shipping?

Subscriptions: free, every delivery. One-time orders: RM8 to West Malaysia, RM12 to Sabah, Sarawak and Labuan, and free on orders of RM200 or more.

How long does delivery take?

Orders are packed within 1 to 2 working days. West Malaysia usually arrives 2 to 4 working days after that, East Malaysia 4 to 7. You get an email with tracking when it ships.

How do I pay?

By card, FPX online banking or e-wallet, through Curlec, a secure Malaysian payment gateway. XALT never sees or stores your card details.

Can I use a discount code?

Yes, on one-time orders. One code per order; enter it at checkout. Codes do not apply to XALT gear.

Something is wrong with my order.

Email hello@drinkxalt.com within 7 days of delivery with your order number and a photo. We will replace it or refund you. See returns and refunds.

Shipping policy

XALT delivers anywhere in Malaysia. We do not ship outside Malaysia yet.

Costs

  • Subscriptions: free shipping on every delivery, West and East Malaysia.
  • One-time orders: RM8 to West Malaysia; RM12 to Sabah, Sarawak and W.P. Labuan; free on orders of RM200 or more (counted after any discount code).
  • Self pickup at a XALT event: free. We message you with the event, date and time.

Timing

Orders are packed within 1 to 2 working days (Monday to Friday, excluding public holidays). Delivery usually takes 2 to 4 working days in West Malaysia and 4 to 7 working days in East Malaysia after dispatch. You receive a shipping email with tracking when your order leaves us.

Subscription deliveries

Each subscription delivery is packed and sent on the day it is charged, at the frequency you chose.

Problems in transit

If your parcel is late, lost or arrives damaged, email hello@drinkxalt.com with your order number. Please check that your delivery address is complete; we cannot be responsible for parcels sent to an address entered incorrectly, but we will always help you trace it.

Returns and refunds

XALT is a food product, so for safety we can only take back boxes that are unopened and sealed.

Damaged, faulty or wrong items

Email hello@drinkxalt.com within 7 days of delivery with your order number and a photo. We send a replacement or refund you in full, including shipping. You do not need to send anything back.

Changed your mind

You can return unopened, sealed boxes within 7 days of delivery. Email us first and we will tell you where to send them. Return shipping is paid by you. Gifts that came with a subscription are not refundable.

Refunds

Once a return reaches us, or a problem is confirmed, we refund to your original payment method within 7 working days. Your bank or e-wallet may take a few more days to show it.

Subscription charges

If a subscription delivery was charged after you meant to pause or cancel, email us within 7 days of the charge. If it has not shipped, we refund it in full; if it has, the unopened-box return above applies.

Subscription terms

  • What you agree to: by subscribing you authorise XALT, through our payment partner Curlec, to charge your chosen payment method for your first delivery today and for each later delivery on its date, until you cancel.
  • Prices: your first delivery is 15% off (25% on 3 boxes). From your 2nd delivery each box is 25% off (35% on 3 boxes). Shipping is free on every delivery. Prices are shown before you pay and on your receipt.
  • Rewards: a XALT Squeezy Bottle with delivery 2, a XALT Bandana with delivery 4 and a surprise gift with delivery 6, while stocks last (we may swap a gift for one of equal or higher value). XALT Exclusive event invites and early access are for active subscribers.
  • Frequency: every 3, 4 or 6 weeks. Change it, swap flavours or pause one delivery from your account.
  • Cancelling: email hello@drinkxalt.com with your order number. There is no minimum term and no fee. Nothing is charged after the delivery already paid for.
  • Failed payments: if a charge fails, the payment partner retries it. If it keeps failing, the subscription pauses and we email you.
  • Changes: if a price or reward changes, we email you at least 14 days before the next charge, and you can cancel before then.

Privacy policy

We follow Malaysia's Personal Data Protection Act 2010 (PDPA). This explains what we collect and why.

What we collect

Your name, email, phone number and delivery address; your orders and subscription; and, if you opt in, your email preferences. Payments are handled by Curlec: we never see or store your card number.

Why

To deliver your orders, run your subscription, send receipts and shipping updates, answer your messages and, only if you agree, send XALT news and offers. You can stop marketing emails any time from the link in every email or in your account.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by emailing hello@drinkxalt.com. We reply within 21 days.

Cookies

We use cookies to keep you signed in, remember your bag and understand how the site is used.

Terms of service

  • Who we are: XALT is a Malaysian electrolyte drink brand. Contact: hello@drinkxalt.com.
  • Prices and payment: prices are in Malaysian Ringgit (MYR) and are shown at checkout before you pay. We may change prices for future orders; the price you paid for an order does not change.
  • Orders: an order is accepted when payment is confirmed. If an item is out of stock we refund you in full.
  • Discount codes and rewards: one code per order, not exchangeable for cash, and may end at any time. Misuse may cancel the order.
  • Health: XALT is a food product, not a medicine, and is not intended to diagnose, treat or prevent any disease. Follow the serving advice on the pack.
  • Liability: nothing in these terms limits your rights under Malaysian consumer law.
  • Law: these terms are governed by the laws of Malaysia.

Last updated 24 October 2026.